Listen up: This lost science still matters

BY THOMAS D. SHARTS

Listening is an aspect of interpersonal communication that is a lost science in the 21st century. Yet in order for a business to be successful, all divisions of labor — whether business owners, managers or employees — must listen effectively to each other and to the customer.

Failure to listen can produce many negative outcomes for business owners and managers. One negative might be a loss of rapport or credibility with employees as a result of not listening to their concerns. In turn, this might reduce their attendance or productivity, leaving certain job duties unfulfilled.

Maybe . . .

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