Macy’s Guam ramps up customer service with new features

Macy's Guam has introduced a new program in its customer service called "Search and Send."" Available since June the Search and Send service allows Macy's Guam and other Macy's stores nationwide to locate an item which a customer desires to purchase but is not available in a particular branch and have the merchandise shipped directly to the customer's address or to the store for the customer to pick up. According to Ryan F. Torres vice president and store manager of Macy's Guam customer response to the Search and Send service has been ""tremendously favorable."" He . . .

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